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Refund policy

Refund, Exchange, Alteration Policy and Cancellation Policy

We have a no questions asked hassle free easy refund, exchange and alteration policy for all our Standard Size Products up to 6XL size (pls. note that all Customized Products and Standard Size Products above 6XL can only be altered and no refund shall be provided for the same) within 7 days of the date of receipt of the Product by the customer. Following terms and conditions apply:

  • Product should be unused and unwashed

  • There should not be any perfume/ deodorant/ washing powder smell etc on it

  • Product should be free of any stains (make-up, pen marks etc.)

  • Original tags, brand tags, box, original packaging material, and accompanying accessories should not have been damaged or discarded

  • the accessories delivered with the Product should be returned along with the Product in an undamaged condition

Process for placing the request for order refund, exchange, alteration, or cancellation: Please send an email to along with your order ID, and our customer care executives will take care of the rest.

1. Refund

  • For online payment: Power Sutra shall initiate a process of refund to its original source of payment (credit card, Paytm, bank accounts etc) post receipt of the Product and satisfactory quality checks. Typically, it takes around 2-3 days for money to get credited back in the account post refund initiation by us.

  • For payment made through cash on delivery mode: Power Sutra shall only refund the money to User’s Power Sutra Store account as a gift card / store credit, which can be used to purchase other products on Power Sutra's website. 

  • It is clarified that the refund entitled to a User shall not include COD or shipping charges, if applicable, except in case of a Product having a defect at the time of delivery.

2. Exchange

  • Once the return request is duly placed, Product is likely to be picked up by our reverse-logistics partner within 24-48 hours. Courier company does not make more than two attempts to collect reverse parcel, pls ensure that the same is ready to hand over before making the return request.

  • It usually takes 7-10 working days to complete the exchange request post placing a request.

3. Alteration

  • Standard and Customized Products are eligible for free of cost alteration in terms of fit.

  • The option of adding / removing sleeves or increasing / decreasing length of Product can be opted for only at the time of placing the initial order.

4. Cancellation

  • Orders are eligible for cancellation by the User for up to 8 hours from the placement of the order.

  • Once the User cancels the order within such 8 hours, the paid amount for such cancelled order will be refunded in line with the Refund Policy mentioned above.

5. Defective/ Damaged/ Incorrect Apparel

  • Though it would be highly unlikely, however; in case of an incorrect/ wrong / damaged Product received by the User, pls. notify us within 24 hours of receiving the same.

  • We assure you that we would replace your product or provide you full refund (at your option) in such a case.

6. Grievance Officer

Any grievances which you may have with respect to cancellation, refund or exchange of Products may be directed by you to the grievance officer of Power Sutra at the below mentioned coordinates:

Name: Anju Bakshi

Phone Number: +91-782-712-2980

Email Address:

Postal Address: C-73, Raheja Atlantis, Sector 31, Gurgaon-122002, Haryana

Designation: Grievance Officer

Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.

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