Exchange Return Policy

Refund, Exchange, and Cancellation Policy

The following terms and conditions apply for eligible products:

• Request for refund or exchange needs to be initiated within 7 days of the date of receipt of the Product by the customer.
• Product should be unused and unwashed
• There should not be any perfume/ deodorant/ washing powder smell etc on it
• Product should be free of any stains (make-up, pen marks etc.)
• Original tags, brand tags, box, original packaging material, and accompanying accessories should not have been damaged or discarded
• The accessories delivered with the Product should be returned along with the Product in an undamaged condition
• Products under Sale are not eligible for refund/exchange/ return
• Products sold / shipped to outside India address are not eligible for refund/exchange/ return

Process for placing the request for order refund or exchange:

Pls click on 'Returns & Exchange' tab on our Home Page (at the bottom), enter you order ID (example PS12345) and your registered phone number / email ID to initiate a Return / Exchange Request.

In case of any issues, pls send an email to info@powersutra.co along with your order ID. 

Refund

• For online payment for sizes up between Small and 4XL: Powersutra shall initiate a refund to its source of payment (credit card, Paytm, bank accounts etc) post receipt of the Product and satisfactory quality checks. Typically, it takes around 2-4 days for the money to get credited back into the account post refund initiation by us. 
• For online payment for XS, 5XL and 6XL sizes: Refund shall only be provided in the form of Gift Cards / store credit as these sizes are made post receipt of the order. 
• For payment made through cash on delivery mode: Powersutra shall only refund the money to the Customer’s Powersutra Store account as a gift card / store credit.
• It is clarified that the refund entitled to a User shall not include COD or return shipping charges of INR200 except in case of a Product having a defect at the time of delivery.

 Gift Card / Store Credit Refund Policy

Please note the following regarding our gift card refund policy:

• Refunds for Purchases Made with Gift Card / Store Credit: If you return an item purchased using a Gift Card / Store Credit, the refund will be processed back to the original gift card / store credit only.

• Gift Card / Store Credit Expiry: Gift cards / Store Credit have a validity of 1 year from the date of issue. Any unused balance on the gift card after 1 year will get expired.

Exchange / Return

• Once the return request is duly placed, the Product is likely to be picked up by our reverse-logistics partner within 24-48 hours. Pls. note that logistics companies do not typically make more than two attempts to collect the reverse parcel. Pls ensure that the parcel is ready to hand over before making the return request.
• The Company would get the product reverse picked up only for the first exchange or return. 
• In case the customer location is not serviceable by our reverse logistic partner, the customer will need to send the product directly to us at the address mentioned on our website.
• It usually takes 7-10 working days to complete the exchange request post placing a request.
• No more than 1 exchange shall be entertained unless the product delivered is defective. Pls. also note that no refund shall be processed against the exchanged product. 
• Powersutra takes no responsibility or liability for the wrong product sent by the customer. The wrong product will be discarded if not picked up by the customer in 5 days.

Cancellation

• Orders are eligible for cancellation by the User for up to 8 hours from the placement of the order.
• If a customer refuses to accept order after it has been shipped, refund shall be provided only in the form of Gift Card / Store credit post deduction of shipping fee of INR200.
• Once the User cancels the order within such 8 hours, the paid amount for such canceled order will be refunded in line with the Refund Policy mentioned above.

Defective/ Damaged/ Incorrect Apparel

• Though highly unlikely, in case of an incorrect/ wrong / damaged Product received by the User, pls. notify us within 24 hours of receiving the same with the relevant pictures of the product or preferably footage while opening the parcel.
• We assure you that we will replace your product or provide you with a full refund (at your option) in such a case.

Grievance Officer

Any grievances, which you may have with respect to cancellation, refund or exchange of Products may be directed by you to the grievance officer of Powersutra at the below-mentioned coordinates:

Name: Anju Bakshi

Phone Number: +91-7669415062

Email Address: care@powersutra.co

Postal Address: 456-457, 1st Floor (Rear Portion), Udyog Vihar Phase 3, Sector 20, Gurgaon-122016, Haryana

Designation: Grievance Officer

Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.