Shipping policy
Shipping Policy
Pin codes Covered
We deliver to most of the pin codes in India and other countries. If you want to confirm your pin code, pls. send us an email to care@powersutra.co
Shipping Costs
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Within India: Shipping is done free of cost for all prepaid orders
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Outside India: Shipping charges outside India are based on the weight of the products ordered / the number of products ordered. The exact shipping amount can be seen on the checkout page before placing the order. The cash-on-delivery (COD) option is not available for products to be delivered outside India.
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For Cash on Delivery (COD) orders within India, Power Sutra shall charge INR 100 as handling charges. Such handling charges are non-refundable. COD is only available for sizes till 2XL.
Delivery Timelines
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It usually takes approximately 5-7 days to prepare the order and another 2-4 days to deliver it within India.
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For International orders, it usually takes 8-14 working days for the order to reach the User after placing the order.
Track Your Order
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The Users may easily track their orders through the tracking number provided to them.
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Alternatively, the User may contact our customer care to check the status.
Other Terms of Delivery
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Power Sutra usually partners with third party logistic service providers to effectuate Product delivery to Users ("Logistic Partners").
- Before making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks to aid identification of the address.
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A maximum of 2 (two) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 2 (two) attempts, Power Sutra reserves the right to cancel the order pertaining to the purchased Products at its sole discretion.
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While Power Sutra shall make reasonable endeavors in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of various factors, including logistical issues beyond Power Sutra’s control, unsuitable weather conditions, political disruptions, strikes, employee-lockouts, acts of god such as floods, earthquakes, etc, pandemics or health emergency condition and other unforeseen circumstances.
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Power Sutra, as an internal process, ensures that reputed Logistic Partners are hired to deliver your orders. However, it is not possible for Power Sutra to ensure that employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by employees of the Logistic Partners is beyond Power Sutra’s control and any issue arising between a User and an employee of the Logistic Provider will have to be resolved by the User, independently.
Grievance Officer
In case of any grievance, pls feel free to write to our Grievance Officer:
Name: Anju Bakshi
Phone Number: +91-7669415062
Email Address: care@powersutra.co
Postal Address: 456-457, 1st Floor (Rear Portion), Udyog Vihar Phase 3, Sector 20, Gurgaon-122016, Haryana
Designation: Grievance Officer
Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.
