Cancellation, Return, Refund, Exchange and Alteration Policy

Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return, Refund, Exchange and Alteration Policy (“Policy”). Users are required to peruse and understand the terms of this Policy. If you do not agree to the terms contained in this Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

For initiating request for order cancellation, return, refund, exchange or alteration, please send an email to care@powersutra.co along with your order ID.

1. Returnable Products

All Products are eligible for exchange within 7 days of the date of receipt of the Product by the User, unless otherwise notified by Power Sutra, or specified as part of Product description as ‘non-returnable’ etc. Following terms and conditions would apply for all exchanges:

  • Product should be unused and unwashed
  • There should not be any perfume/ deodorant/ washing powder / smell etc. odour on it
  • Product should be free of any stains (make-up, pen marks etc.)
  • Original tags, brand tags, box, original packaging material, and accompanying accessories should not have been damaged or discarded
  • the accessories delivered with the Product should be returned along with the Product, in an undamaged condition
  • Product should not have been rendered defective or unusable
  • the User should not have breached the Terms of Use, the Privacy Policy or any other policy of Power Sutra (including this Policy)

1.1 The User shall follow the process outlined in the Platforms for return of the Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Policy.

2. Refunds

  • 2.1 For payment made other than through cash on delivery mode: Power Sutra shall initiate a process of refund of the monies paid by the User towards purchase of a Product to its original source of payment (other than in case cash on delivery payment mode was opted by the User), if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Power Sutra shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
  • 2.2 For payment made through cash on delivery mode: Power Sutra shall initiate a process of refund of the monies paid by the User (through cash on delivery mode) towards purchase of a Product to the online Power Sutra wallet linked to such User’s account as store credit. Such afore-mentioned refund shall be provided if upon conducting quality checks, Power Sutra is satisfied that the Product being returned entitles the User to a refund. It is clarified that Power Sutra shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks. It is further clarified that no cash refund shall be provided to the User.
  • 2.3 It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Power Sutra after due verification at its sole discretion).
    All refunds shall be subject to applicable charges as may be deducted by the User’s bank
  • 2.4 Power Sutra shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Power Sutra disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

3. Exchange

  • All Products except tailored Products (where customized size is provided at the time of purchase) are eligible for exchange within 7 days of the date of receipt of the Product by the User, unless otherwise notified by Power Sutra.
  • Tailored Products are not eligible for exchange. However, the same can be sent maximum two times for alteration free of cost (please see Alteration clause below for further details).
  • User shall need to initiate a return on the Platforms as per procedure stipulated therein. Once the return request is duly placed, Product is likely to be picked up by our reverse-logistics partner within 48-72 hours. After we receive the Product, it will go under quality check as per the terms and conditions of this Policy and if the Product fulfils the conditions stipulated herein, exchange process will be initiated thereafter. It usually takes 7-10 working days to complete the exchange request post placing a return request. Power Sutra shall make all reasonable attempts to keep the User apprised of the status of exchange through updates shared on the User’s registered mobile number and email address. Power Sutra disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

Alteration

  • Standard and tailored Products are eligible for free alteration in terms of only fit and not adding / removing sleeves or increasing / decreasing dress length.
  • The option of adding / removing sleeves or increasing / decreasing length of Product can be opted for only at the time of placing the initial order.
  • Alterations free of charge in terms of fit will be accepted only within 7 days of the date of receipt of the Product by the User. Same will be chargeable after that at rates to be determined by Power Sutra at its sole discretion.
  • Free alteration will only be provided a maximum of two times.
  • 3.1 Notwithstanding anything contained herein, any Product which has been altered shall not be eligible for return, exchange or refund.
  • 3.2 We do not accept post-dispatch cancellation of orders.
  • 3.3 All such returns/ exchanges shall be subject to provisions of this Policy.

Order Cancellation

Orders are eligible for cancellation by the User for only up to 8 hours from the placement of the order. Once the User cancels the order within such 8 hours, the paid amount for such cancelled order will be refunded in due course. The User will need to follow the instructions for the same.

Defective/ Damaged/ Incorrect Apparel

  • In such a case of an incorrect/ wrong Product received to the User, such a product may be exchanged by initiating a request for exchange by notifying our customer care along with pictures of the Product within 24 hours of receiving the same.
  • In case of defective or damaged Product received by the User, please initiate a request within 24 hours of receiving the Product by email along with pictures at care@powersutra.co

3.4 All such returns/ exchanges shall be subject to provisions of this Policy.

4. Grievance Officer

Any grievances which you may have with respect to cancellation, refund or exchange of Products may be directed by you to the grievance officer of Power Sutra at the below mentioned coordinates:

Name: Anju Bakshi

Phone Number: +91-782-712-2980

Email Address: care@powersutra.co

Postal Address: C-73, Raheja Atlantis, Sector 31, Gurgaon-122002, Haryana

Designation: Grievance Officer

Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.

Power Sutra Size Chart
Bust Natural Waist Hip
XS 32-33" 26-27" 35-36"
S 34-35" 28-29" 37-38"
M 36-37" 30-31" 39-40"
L 38-39" 32-33" 41-42"
XL 40-41" 34-35" 43-44"
XXL 42-43" 36-37" 45-46"

*If your size falls in between the above sizes, it is recommended to opt for the smaller size or try the customized fits from Power Sutra.

For example - If your waist is 31.5" go for Medium Size (M) instead of Large (L) size or try "Customized Now" option and provide your exact measurements for a perfect fit.

Power Sutra’s Customized Parameters:
  • Top Length
  • Skirt/Dress Length
  • Trouser Length
  • a) Above Hip Length (Not covering the hips): Hem of the Top rests just above the hip bone
  • b) Hip Length (Covering half or less than half of the hips): Hem of the Top rests between the hip bone and the crotch
  • c) Below Hip Length (Covering full hips): Hem of the Top rests just above the upper thigh hitting just below the crotch.
  • a) Above knee length: Hemline of the skirt or dress falls 0-2 inches above the knees
  • b) Knee Length: Hemline of the skirt or dress falls anywhere on the knees
  • c) Below Knee Length: Hemline of the skirt or dress falls 0-2 inches below the knees
  • a) Above ankle length: Hem of the trouser falls 1-2 inches above the ankle joint
  • b) Ankle length: Hem of the trouser just hits the ankle joint
  • c) Below ankle length: Hem of the trouser falls 1-2 inches below the ankle joint