We have a no questions asked hassle free easy refund, exchange and alteration policy for all our Standard Size Products from small size (S) up to 4XL size within 7 days of the date of receipt of the Product by the customer. Pls. note that all Customised Products (including neck & sleeve customisation in standard sizes, along with customisation as per body size) and Standard Size Products below small (S) size and above 4XL size can only be altered and no refund shall be provided for the same. Further, garments sold in Clearance sale are also not eligible for return/exchange/ refund / alteration. Following terms and conditions apply while returning the eligible products:
- Product should be unused and unwashed
There should not be any perfume/ deodorant/ washing powder smell etc on it
Product should be free of any stains (make-up, pen marks etc.)
Original tags, brand tags, box, original packaging material, and accompanying accessories should not have been damaged or discarded
The accessories delivered with the Product should be returned along with the Product, in an undamaged condition
Process for placing the request for order refund, exchange, alteration, or cancellation: Please send an email to email@example.com along with your order ID, and our customer care executives will take care of the rest.
For online payment: Power Sutra shall initiate a process of refund to its original source of payment (credit card, Paytm, bank accounts etc) post receipt of the Product and satisfactory quality checks. Typically, it takes around 2-4 days for money to get credited back in the account post refund initiation by us. No refund shall be provided for the products sold under Clearance Sale.
For payment made through cash on delivery mode: Power Sutra shall refund the money to User’s account as a gift card / store credit with a validity of 3 months.
It is clarified that the refund entitled to by a User shall not include COD or shipping charges, if applicable, except in case of a Product having a defect at the time of delivery.
- Orders shipped to outside India are not eligible for refund
Once the return request is duly placed, Product is likely to be picked up by our reverse-logistics partner within 24-48 hours. Pls note that in the case of second exchange, customer will have to send the parcel on her own to our premises. We do not offer more than two exchanges and no refund shall be provided against an exchanged product unless the same is defective.
It usually takes 7-10 working days to complete the exchange request post placing a request.
- Orders shipped to outside India are not eligible for exchange
Customized Products are eligible for free of cost alteration in terms of fit only within 7 days of receiving the product. No alteration request would be entertained after 7 days.
The option of adding / removing sleeves or increasing / decreasing length of Product can be opted for only at the time of placing the initial order.
- Orders shipped to outside India are not eligible for alteration.
Orders are eligible for cancellation by the User for up to 8 hours from the placement of the order.
Once the User cancels the order within such 8 hours, the paid amount for such cancelled order will be refunded in line with the Refund Policy mentioned above.
5. Defective/ Damaged/ Incorrect Apparel
Though it would be highly unlikely, however; in case of an incorrect/ wrong / damaged Product received by the User, pls. notify us within 24 hours of receiving the same.
We assure you that we would replace your product or provide you full refund (at your option) in such a case.
6. Grievance Officer
Any grievances which you may have with respect to cancellation, refund or exchange of Products may be directed by you to the grievance officer of Power Sutra at the below mentioned coordinates:
Name: Nilesh Singh
Phone Number: +91-782-712-2980
Email Address: firstname.lastname@example.org
Postal Address: 456-457, 1st Floor (Rear Portion), Udyog Vihar Phase 3, Sector 20, Gurgaon-122016, Haryana
Designation: Grievance Officer
Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.